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Aesthetica Clinic Supplies — Terms and Conditions

Professional and business customers only

Introduction

Welcome to Aesthetica Clinic Supplies. These Terms and Conditions govern use of our website and the purchase of products from us. Please read and retain a copy before placing an order.

Our online store supplies professional and business customers purchasing in the course of their trade, business or profession. It is not intended for personal or household purchases or for self-administration of professional aesthetic products. If you are not purchasing for business purposes, please do not place an order through this store.

1. About us and contact details

“We”, “us” and “our” mean Aesthetica Clinic Supplies Ltd, company number 16457139, trading as Aesthetica Clinic Supplies.

Registered office: 10a Room 5, Great Hampton Street, Birmingham, United Kingdom, B18 6AQ.

Website: https://aestheticaclinicsupplies.co.uk/

Email: orders@aestheticaclinicsupplies.co.uk

Please contact us before returning any goods. Our registered office is not an authorised returns destination unless we confirm this in writing.

2. Definitions and application

“Customer”, “you” and “your” mean the business purchasing from us, or an authorised person acting on its behalf. “Products” means the goods described in an accepted order. “Order” means your request to purchase products. “Contract” means the agreement formed when we accept your order under section 7. “Account” means a customer account on our website, where available. “Content” means the text, photographs, graphics, logos and other material displayed on our website.

These Terms apply to purchases through our website unless we expressly agree different terms in writing. Any order-specific terms expressly agreed in writing take priority over conflicting provisions in these Terms. Terms appearing on your purchase order do not apply unless we expressly accept them in writing.

Your purchase must be for business purposes. Merely describing a purchaser as a business customer does not remove any rights that cannot lawfully be excluded if the purchaser is, in fact, acting as a consumer.

3. Customer eligibility and professional responsibilities

3.1 You must be at least 18 years old, provide accurate information and have authority to enter into a contract for the business you represent.

3.2 You are responsible for ensuring that purchasers and users of professional products hold the qualifications, training, registrations, authorisations and insurance appropriate to the products and their intended use. We may request evidence of eligibility before accepting or fulfilling an order and may decline orders where eligibility cannot be established.

3.3 Buying a product does not establish that you are qualified or authorised to administer it. Products must only be used by suitably qualified and authorised professionals, within their competence and in accordance with applicable law and the manufacturer's instructions.

3.4 You are responsible for appropriate patient assessment, informed consent, treatment decisions, clinical records, infection control, storage, handling and disposal. Our products and website must not be used as a substitute for professional training or clinical judgement.

3.5 We do not provide patient-specific medical advice or recommend treatment for an individual. Product descriptions and general information do not guarantee a particular clinical result.

4. Website use, accounts and intellectual property

4.1 Keep account credentials secure and notify us promptly of suspected unauthorised access. Information supplied when ordering must be accurate and kept up to date. You are responsible for orders placed by people you authorise to act for your business.

4.2 Do not impersonate others, submit unlawful or misleading material, introduce malicious software, interfere with the website, bypass security controls or use automated tools to extract content without permission. This does not restrict activities that applicable law expressly permits.

4.3 Website content belongs to us or its respective licensors. You may view the website and save or print information reasonably needed for your purchasing records. Reproducing content commercially or using our branding requires permission from the relevant rights holder.

4.4 Where reviews or other submission features are available, submit only content that you have the right to share. Do not include confidential patient information, payment details, unlawful material or abusive content. We may remove content that breaches these requirements. Permission to display a submitted review is limited to the purposes explained when it is submitted.

4.5 We may suspend account access where reasonably necessary to address fraud, security risks or serious breaches. This does not remove our obligations under existing contracts or your entitlement to any refund due. Contact us by email to request account closure.

4.6 We take reasonable care in maintaining the website but cannot promise uninterrupted availability or compatibility with every device. External links are provided for convenience; the relevant third party is responsible for its own website and terms. These provisions are subject to section 13.

5. Product information, authenticity and storage

5.1 Before ordering, check the product name, variant, pack size, quantity, intended use and any stated expiry or storage information. Contact us before purchase if anything is unclear. A photograph of several items does not change the pack quantity stated in the product description.

5.2 Images are illustrative. Packaging and screen colours may vary, but any goods supplied must meet the contractual description. We will not substitute a different product or pack size without your agreement.

5.3 We supply products as genuine goods matching their descriptions. If you have a concern about authenticity, contact us with the order number, product details, batch number and photographs where available. Do not use a product whose authenticity or integrity is in doubt. We will investigate and provide an appropriate remedy where goods do not meet the contract or applicable legal requirements.

5.4 Observe expiry dates and all manufacturer instructions. Store products in the required conditions immediately on delivery. Do not use products with compromised seals, damaged sterile packaging, suspected contamination or other safety concerns.

5.5 Any short-dated status or special condition forming part of an offer must be disclosed before purchase. A discount does not, by itself, remove rights relating to defective or misdescribed goods. We do not impose a general assumption that all promotional products expire within three months.

6. Prices, taxes and promotions

6.1 The product price, currency, applicable taxes and delivery charge are those shown during checkout and confirmed for your order. Review the total before submitting payment. If the VAT treatment is unclear, contact us before ordering.

6.2 Prices and availability may change before a contract is formed. If we identify a pricing error before accepting your order, we will explain the correction and allow you to proceed at the correct price or cancel for a refund. We will not increase the agreed price of an accepted order without your agreement.

6.3 Discount codes and promotions are subject to the conditions displayed with the offer, including any expiry date, qualifying products and minimum spend. Changes to an offer do not retrospectively change an accepted order.

6.4 Contact us to discuss unusually large or complex orders before placing them.

7. Orders, acceptance and payment

7.1 Submitting an order is an offer to purchase. An automated acknowledgement or payment receipt confirms receipt of your order and is not, by itself, acceptance.

7.2 A contract is formed when we send an email expressly accepting your order or confirming dispatch. If we accept only part of an order, the contract covers that part only.

7.3 Contact us promptly to request an amendment or cancellation. Before acceptance, you may withdraw your order by notifying us. After acceptance, changes or cancellation require our agreement, except where applicable law gives you a right to cancel or terminate.

7.4 Payment is due in full before dispatch unless we agree otherwise in writing. Ownership transfers when we receive full payment for the products. Delivery risk is addressed separately in section 8.

7.5 We may decline an order before acceptance, including where goods are unavailable, payment cannot be verified or professional eligibility is not established. Payments for rejected orders will be refunded promptly and normally within 14 days, using the original payment method where possible.

7.6 If we cannot fulfil an accepted order, we will notify you and agree an alternative or refund the undelivered products and any delivery charge attributable solely to them. This does not exclude liability or remedies that otherwise apply by law.

7.7 Orders and contractual communications may be confirmed electronically. Keep your order confirmation and a copy of the applicable Terms.

8. Delivery

8.1 Available delivery services, charges and any free-delivery threshold are shown at checkout. Dispatch processing time is separate from the carrier's transit time. Estimated dates are estimates unless we expressly agree a guaranteed commitment. Any guaranteed carrier service is subject to its stated conditions.

8.2 Supply a complete and accurate delivery address and contact details. Tell us immediately if a correction is required. We will take reasonable steps to help but may be unable to change details after dispatch.

8.3 Unless otherwise agreed in writing, risk of loss or damage passes when the products are delivered to you or a person you authorise to receive them. An instruction to leave goods at an unattended location may affect the point of delivery; contact us before requesting this for products needing secure receipt or particular storage conditions. Nothing in this clause removes responsibility for our own breach or negligence.

8.4 Inspect deliveries as soon as reasonably practicable. Report missing parcels, shortages, damage or incorrect items promptly, keeping photographs, labels and packaging where safe. Reporting promptly helps investigation and carrier claims; it does not automatically extinguish rights relating to defects discovered later.

8.5 Where a failed delivery or return results from an incorrect address or refusal without a valid reason, we may charge reasonable additional delivery costs explained to you before redelivery. This does not apply to costs caused by our error or a valid claim concerning non-conforming goods.

8.6 Collection or special delivery arrangements are available only where expressly agreed in advance.

9. Business cancellations, returns and faulty goods

9.1 Business purchases do not carry the general consumer change-of-mind cancellation right. We do not offer an automatic right to return correctly supplied goods simply because they are no longer required. Any discretionary return must be agreed in writing before the goods are sent back.

9.2 Contact orders@aestheticaclinicsupplies.co.uk with your order number, name, product details, reason for the request and relevant photographs. We will explain the next steps and confirm the correct returns address. Do not send goods to an unconfirmed address.

9.3 For an agreed discretionary return, products must be unused, unopened, in intact original packaging and stored according to the manufacturer's requirements. Sterile, temperature-sensitive or otherwise safety-critical goods may be unsuitable for discretionary return. We will explain the conditions and any agreed costs before you return them.

9.4 These discretionary-return conditions do not automatically prevent a valid claim for faulty, damaged, misdescribed or otherwise non-conforming goods. Opening packaging to inspect goods, or discovering a defect during proper use, does not by itself remove applicable rights.

9.5 Stop using goods where a defect or safety issue is suspected. Keep them securely in the required storage conditions while we investigate. Do not return sharps, contaminated goods or other hazardous items through ordinary post; contact us for appropriate instructions.

9.6 Where we are responsible for a valid claim, we will provide the remedy required by the contract and applicable law, which may include replacement or refund, and meet reasonable agreed return costs. For discretionary returns, any return costs will be agreed with you in advance.

9.7 Returned products may be inspected, including their condition, seals, batch details and storage history. We will explain the outcome. We will not assume returned clinical products are suitable for resale. Any proposed disposal or return of rejected goods will be discussed with you, subject to legal and safety obligations.

9.8 Refunds will normally use the original payment method. We will confirm the amount and expected processing time once a refund is agreed or becomes due. Nothing in this section excludes rights that cannot lawfully be excluded.

10. International orders

Where we expressly agree to supply outside the United Kingdom, we will confirm the available delivery arrangements. Unless agreed otherwise in writing, you are responsible for applicable import clearance, local duties and taxes not included in our charges, and for ensuring that importation and professional use are lawful in the destination country. We remain responsible for our own applicable export and supply obligations. The website does not promise delivery to every country.

11. Payments, privacy and communications

Payments are processed through the payment services made available at checkout. Their processing of payment information is governed by their applicable terms and privacy information. Do not send full card details, security codes or patient information to us by email, WhatsApp or contact form.

Our Privacy Policy explains how we handle personal information, including order and account information. It is available at https://aestheticaclinicsupplies.co.uk/policies/privacy-policy. Acceptance of these Terms does not constitute blanket consent to marketing or to processing that requires separate consent.

12. Complaints and disputes

Send complaints to orders@aestheticaclinicsupplies.co.uk with your order number, a clear description of the issue and the outcome you seek. We will investigate and seek to resolve complaints reasonably and promptly. Please notify us as soon as reasonably practicable; these Terms do not impose an automatic 14-day time bar on all complaints.

If a dispute cannot be resolved directly, the parties may agree to independent mediation. Mediation is voluntary unless separately agreed and does not prevent either party from seeking urgent relief or exercising legal rights within the applicable time limits.

13. Liability

13.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of obligations concerning title to goods, or any other liability that cannot lawfully be excluded or limited.

13.2 Goods must meet the contractual description and applicable legal requirements. These Terms do not impose a blanket exclusion of statutory terms relating to quality, fitness for purpose or description.

13.3 Subject to sections 13.1 and 13.2, and only to the extent lawful and reasonable in the circumstances, we will not be liable for indirect or consequential losses arising from a business purchase.

13.4 We are not responsible to the extent that loss is caused by your misuse of products, failure to follow appropriate storage or manufacturer instructions, unlawful use, or treatment performed outside the user's competence. This does not excuse any defect, breach or negligence for which we are responsible.

13.5 Clinical decisions and treatment remain the responsibility of the treating professional. No statement in these Terms transfers responsibility for our own legal obligations to the customer.

14. Events outside our reasonable control

If an event outside our reasonable control prevents or delays performance, we will notify you, take reasonable steps to reduce its effect and explain the available options. If we cannot supply the affected goods within a reasonable period, either party may cancel the unfulfilled part of the order and payments for that part will be refunded. This does not affect rights arising from an earlier breach or obligations that cannot lawfully be excluded.

15. General provisions

15.1 These Terms and the accepted order form the agreement for the purchase. They do not exclude liability for fraud or any representation or obligation that cannot lawfully be excluded.

15.2 We may update these Terms for future purchases. The version applicable when a contract is formed continues to govern that contract unless the parties agree otherwise.

15.3 If a provision is found invalid or unenforceable, the remaining provisions continue in effect. A delay in enforcing a right does not waive it.

15.4 Neither party may transfer contractual obligations without the other's written consent, except that we may transfer the contract as part of a business transfer if this does not materially reduce your contractual protections and we notify you.

15.5 Nothing creates a partnership, joint venture or agency relationship. No third party has rights to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

15.6 Contractual notices should be sent by email to our stated contact address or to the email address you supply for the order. This does not replace any method of service required by law for legal proceedings.

15.7 These Terms and disputes arising from them are governed by the law of England and Wales. Subject to any mandatory legal requirements, the courts of England and Wales have exclusive jurisdiction.